Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

- We offer free deliveries in Denmark

- Deliveries are made from 08.00-17.00 on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Pickup

You can skip the shipping and pickup atRosbjergvej 20D, 8220 Brabrand, Denmark. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 09.00-15.00 on weekdays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@kaikristiansen.com with your name and order number, and we will look into it for you.